Transparency
Privacy policy
How SecretárIA handles the data of people who visit this site and talk to us, in line with applicable data protection laws, such as Brazil's LGPD (Law 13,709/2018) and the GDPR where applicable.
Last updated: October 12, 2026
1. Who we are
SecretárIA provides AI-powered customer service on WhatsApp for businesses, operated from Brazil. For anything about your data, contact us on WhatsApp +55 64 99316-9867.
2. What data we collect
- Data you send us: name, type of business, phone number and the message you write in the form or on WhatsApp.
- Technical browsing data: as on any website, the hosting server may log basic access data, such as IP address, browser and pages visited, for security and operation.
- Demos: what you type in the site's demos stays in your browser only. Nothing is sent to or stored by us.
This site does not use advertising cookies or visitor tracking tools.
3. How we use it
- To reply to your message and present a proposal.
- To provide the contracted service and support.
- To comply with legal obligations.
We do not sell or rent personal data.
4. Who we share it with
Only with providers needed for the site and service to work, such as website hosting, font delivery, database, AI provider and WhatsApp itself. These providers process the data only for those purposes.
5. Data of our clients' customers
When a business hires SecretárIA, its customers' chats and records are processed on behalf of that business, which is the data controller. SecretárIA acts as a processor: it uses this data only to provide the contracted service, with restricted access and security measures.
6. How long we keep it
For as long as needed to handle your request or the contract, and for the period required by law. After that, the data is deleted or anonymized.
7. Your rights
You can ask at any time for: confirmation that we process your data, access, correction, anonymization or deletion, portability, information about sharing and withdrawal of consent. Just contact us on WhatsApp.
8. Security
We take technical and organizational measures to protect data against unauthorized access, loss or misuse, such as restricted access and encrypted connections.
9. Changes
This policy may be updated. The date of the latest version is always at the top of this page.